At LumaGlow Rejuvenation Spa, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide to us through our website, in person, or by other means.

1. Information We Collect

We may collect the following information:

• Contact Information: Name, email address, phone number, and mailing address.
• Demographic Information: Age, gender, and treatment preferences.
• Payment Information: Credit/debit card details to process payments for services and products.
• Health Information: Allergies, medical conditions, or any information relevant to ensuring your safety and well-being during treatments.
• Technical Information: IP address, browser type, and website usage data collected through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our services: Schedule appointments, send reminders, and process payments.
• Personalize your experience: Tailor our services and treatments to your needs and preferences.
• Communication: Send you information about our services, special offers, and promotions, provided you have given your consent.
• Improve our website and services: Analyze website usage to enhance the user experience and the quality of our services.
• Comply with legal obligations: Maintain records and comply with applicable regulations.

3. How We Share Your Information

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with:

• Service Providers: Third parties who help us operate our business, such as payment processors and appointment management software providers.
• Legal Authorities: When required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings.

5. Data Security

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request the correction of any incorrect or incomplete information.
• Request the deletion of your personal information from our records.
• Object to the processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Cancellation Policy

At LumaGlow Rejuvenation Spa, we value your time and ours. To ensure the best experience for all of our guests, we kindly ask that you review our cancellation policy:

• Notice Requirement: We require at least 24 hours’ notice to cancel or reschedule an appointment.
• Late Cancellations: Appointments canceled with less than 24 hours’ notice will be subject to a 50% service fee.
• No-Shows: Guests who do not show up for their scheduled appointment without notice will be charged 100% of the service fee.
• Arrivals: Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to shorten or reschedule your service, and a fee may apply.
• Packages & Prepaid Services: Missed sessions from packages or prepaid services will be considered redeemed.

We understand that emergencies happen, and we will do our best to accommodate you when possible.

8. Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: lumagloworlando@gmail.com
• Phone: (352) 679.8140 / (407) 778.4769
• Address: 12211 Regency Village Dr. Suite 6A, Orlando FL 32821.

Disclaimer: This is a general template and does not constitute legal advice. We recommend that you consult with a legal professional to ensure your privacy policy complies with all laws and regulations applicable to your business and location.